Network & Information Systems Engineer
Contract: Full-time, Permanent (38.75 hours per week)
Location: Birmingham, West Midlands - (Hybrid working: 3 days office, 2 from home)
Salary: £55,000 per annum
Are you a Network & Information Systems Engineer with a passion for making a real impact? At Dignity Funerals, we are dedicated to providing compassionate and professional services during life's most challenging moments. We believe in the importance of our work and the difference it makes in the lives of those we serve.
In this role, your expertise will help us maintain and enhance our technology infrastructure, ensuring we continue to provide exceptional care and support to our branch network, and enable our colleagues to keep delivering the vital work to our clients all day, every day.
Key Responsibilities:
- Service Delivery: Develop and support Dignity's network and information systems, ensuring efficient and reliable operation.
- Change Management: Adhere to change control procedures to minimise business disruption.
- Documentation: Maintain comprehensive documentation of systems and processes.
- Incident Resolution: Provide high-quality, responsive resolutions to IT incidents, ensuring rapid diagnosis and corrective actions.
- Security Compliance: Apply updates and security patches, ensuring compliance with ISO27001 and PCI standards.
- User Satisfaction: Co-operate with the IT Helpdesk to maintain excellent levels of user satisfaction.
- Continuous Improvement: Identify opportunities to enhance the robustness, reliability, security, and cost-effectiveness of our IT infrastructure.
- Communication: Clearly communicate with peers, employees, suppliers, customers, and third parties regarding issues and progress.
What we're seeking from an individual in this role:
- Proven experience in network and systems engineering, including site-to-site connections, data centre management, and Microsoft Server technologies.
- Proficiency in Azure, AWS, OCI, and core security technologies such as Palo Alto and McAfee Firewalls.
- Expertise in Microsoft Server technologies, M365, PowerShell, KQL, YAML, and VPN technologies.
- Excellent analytical and troubleshooting abilities, with a methodical approach to resolving issues.
- Strong communication skills, with the ability to work independently or as part of a team.
- Ability to manage and collaborate with third-party suppliers, perform well under pressure, and adapt to changing business requirements.
Why Join Us?
At Dignity Funerals, we recognise that working in the funeral sector is more than just a profession—it is a vocation that demands compassion, integrity, and dedication. Our Network and Information Systems team plays a critical role in upholding our values, ensuring that we operate to the highest standards and deliver the best possible service to the families who rely on us.
In return, we offer a supportive and professional environment, ongoing learning opportunities, and the chance to be part of a business that truly makes a difference.
If you are a skilled and dedicated Network & Information Systems Engineer looking to apply your expertise in a company with a meaningful purpose, we would love to hear from you.
What we provide to you…
- Annual salary of £55,000.
- 25 Days Holiday + Bank Holidays.
- BUPA Healthcare (Self).
- Pension Scheme 4% Matched.
- Life Assurance X2 Annual Salary.
- Free On-Site Parking.
- Access to our internal apprentice & personal development schemes.
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.
FCA Regulation Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.