Weston Super Mare Crematorium & Cemetery is situated in Ebdon and serves the Weston Super Mare and wider North Somerset area. The site has a great sense of community and people choose us because they feel we offer the personal touch with staff that treats everyone with dignity and respect. We take great care to create a peaceful and tranquil environment in our chapels and gardens of remembrance for people to visit and pay their respects to loved ones.
We currently have an opportunity for an Administrator to join our small team based at Weston Super Mare Crematorium & Cemetery who carry out a range of duties. This role will also support with Chapel Attendant duties and be trained as a Cremator Technician to assist when required, this will be further discussed with you during the recruitment process.
What will I be doing?
- As an administrator, you will ensure that all administration relating to the Crematorium & the cemetery are accurately completed.
- Assist with memorials sales enquires from clients and Funeral Director’s.
- Preparation of banking, client invoices, collate petty cash returns and supporting with credit control duties.
- Inputting the cremation and burial paperwork and other records onto our bespoke online/computer system to comply with Industry regulations.
- Maintaining confidentiality when processing legal burial and cremation documents
- Booking funerals via the phone, emails and face to face interaction with clients.
- Preparation of all documentation to facilitate the daily operation of the crematorium.
- Maintain accurate records to comply with industry regulations
- Liaise with Funeral Directors, Ministers and families/clients ensuring that any specific requests are inputted in the database regarding services that are carried out.
What Do I Need?
- 1+ years previous administration experience
- Willingness to train and qualify as a Cremator Technician
- Enjoy working as part of a team in a friendly on plan office environment
- Computer literate in addition to experience using Microsoft packages (Outlook, Word, and Excel)
- Proactive approach and willingness to communicate effectively with a range of people, both in-person, over the phone and via email.
Dignity Plc retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at the earliest opportunity.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.