Head of Region
Full-Time, Permanent
London
About Us:
At Dignity, we are dedicated to supporting families and communities during their toughest moments. From funeral homes to service chapels, cemeteries to crematoria, our presence across London is a beacon of comfort and care. We create compassionate experiences that uplift and support, making a meaningful impact in the lives of those we serve.
Your next role:
We are looking for an exceptional leader, with a proven track record of success, who is commercially astute, and can deliver against our objectives across the London region.
Reporting to the Divisional Director, your role as Head of Region is to drive financial success and operational excellence across your region. Your main mission is to achieve our annual EBITDA objectives by increasing volumes and market share while closely managing costs. You'll oversee multiple end-of-life establishments (c 95 funeral homes and 6 large care centres), ensuring every aspect of our operations, from front-of-house to back-of-house, is optimised for growth. It's not just about the short term – you'll also craft and execute long-term strategies for sustainable growth. Leading and supporting a team of Cluster Managers and Cluster Support Leads, you'll guide them to achieve their goals and deliver consistently exceptional customer service. With your guidance, coaching, and data-driven decision-making, you'll ensure effective execution of plans to optimise our overall performance.
Your key responsibilities:
- Develop and implement a comprehensive long-term strategy to significantly increase market share across London.
- Provide guidance, training, coaching, and support to Cluster Managers to ensure the successful execution of objectives and the delivery of excellent client service.
- Lead by example, embodying the core values of dignity and excellence in all aspects of your work.
- Oversee all network sites and resources to optimise service delivery and fulfilment, focusing on cost efficiency and effective service delivery.
- Drive continuous development of memorial sales and implement a commercial approach to developing funeral plan sales.
- Monitor local and wider market competition continuously to stay ahead of industry trends and opportunities.
- Coordinate with central roles including Finance, Marketing, Property, and Health & Safety to ensure alignment with company objectives and standards.
- Collaborate horizontally across the business to share best practices and foster closer collaboration with other Head of Performance and central teams.
- Maximise service, productivity, and marketing opportunities by collaborating with other areas of the business.
- Review and improve ways of working, implementing continuous improvements to enhance operational efficiency.
- Recruit, train, and support the development of staff to ensure a high-performing team.
- Foster a positive, engaging, and inclusive working environment, resolving conflicts efficiently and in line with company processes.
- Uphold company standards of excellence and service, ensuring consistently high-quality standards are maintained.
Your experience:
- Ability to nurture team members' skills to provide exceptional customer service, promoting engagement and progression.
- Possess a thorough comprehension of factors driving commercial success and financial principles essential for business sustainability.
- Demonstrated track record of shaping business services to achieve short, medium, and long-term success through innovation and ongoing enhancement.
- Excel in building relationships and collaborating proficiently to foster business growth and development.
- Prior experience within a senior role overseeing operations across a high-volume network of sites/branches is essential.
Your compensation & benefits
- £110,000 - £130,000 per annum.
- Performance related bonus.
- £8,500 car allowance.
- 27 days holiday + bank holidays.
- BUPA Private Healthcare (Family).
- Pension Scheme.
- X4 Life Assurance.
What are the next steps?
If you are interested in learning more about Dignity Plc, please feel free to visit our website at https://www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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