Funeral Service Arranger
Full-time, Permanent
Location: J.H. Kenyon, Hampstead
Salary: £28,561.98 per annum (£14.33 per hour)
We are seeking a compassionate, detail-oriented customer service professional to join our team at J.H. Kenyon, Hampstead, London as a Funeral Service Arranger. In this role, you will provide personalised, empathetic support to families, ensuring every farewell is dignified and thoughtfully planned. Join us in making a meaningful impact during life's most difficult moments.
About the Role:
As a Funeral Service Arranger, you will play a vital role in offering support to families both in person, over the phone, and via email. You will balance compassionate client care with essential administrative duties, ensuring every detail is meticulously managed. You will work closely with our back-of-house teams to coordinate preparations and ensure a seamless handover to Funeral Directors for the day of the funeral. You will liaise with third parties, including doctors, crematoriums, churches, places of worship, coroners, florists, and transport providers, to arrange all necessary aspects of the funeral. Additionally, you will confidently manage the branch independently, acting as the sole representative when required. This role provides the opportunity to demonstrate your teamwork skills while also handling responsibilities autonomously, allowing you to make a significant impact in the service we provide.
Key Responsibilities:
- Provide compassionate, personalised support to families, helping them arrange funeral services that honour their loved ones.
- Coordinate with third parties (doctors, crematoriums, churches, cemeteries, coroners, florists, transport providers, and catering services when required) to manage all aspects of funeral arrangements and ensure a seamless experience for families.
- Handle administrative tasks such as managing paperwork, keeping accurate records, and ensuring compliance with regulatory policies.
- Coordinate all aspects of funeral services, making sure every arrangement is in place and all products/services are explained clearly to clients.
- Prepare the chapel and the deceased for visits, ensuring the environment is welcoming and respectful.
- At times, you may be required to assist families with at-home funeral arrangements, providing support in planning and organising aspects of the funeral directly within their home.
- While primarily based at J.H. Kenyon in Hampstead London you may be required to work at nearby locations to meet operational needs.
Who We’re Looking For:
- You have excellent communication skills, comfortable interacting with clients face-to-face, over the phone, and via email.
- You can manage multiple tasks efficiently while maintaining attention to detail and care.
- You provide empathetic and supportive customer care, even in sensitive and emotional situations.
- You are flexible, reliable, and committed to delivering high-quality service.
- You enjoy building relationships within your community and are passionate about customer service.
What We Offer:
- Annual Salary: £28,561.98 per annum (£14.33 per hour)
- Holidays: 22-25 Days + Bank Holidays
- Pension Scheme
- Life Assurance: x2
- Free Uniform Provided: Includes dry cleaning.
- Development Opportunities: Access to internal apprenticeships and personal development schemes
We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.