Mortuary Assistant
Full-time, Permanent
Norwich Care Centre, Norfolk
There's more to funerals than you think...
At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.
We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.
Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.
Interested in becoming part of our family...?
We currently have an opportunity for a Mortuary Assistant to join our Business Leader, Mark Carpenter, and his dedicated team of funeral professionals within Norwich Care Centre serving our communities across the Norfolk area.
This role will also offer great career development! Working alongside our Embalmers, this role can offer you insight into a unique role and the chance to become a fully qualified Embalmer with us, should you wish to complete the BIE qualification in the future.
What will the day-to-day look like?
As Mortuary Assistants, they deliver the highest standards of care to our clients, ensuring the efficient provision of deceased care and mortuary operations are completed.
They also:
- Prepare and encoffin deceased following instructions from clients, while following company policy. This may include assisting our Embalmers in, but is not limited to washing, dressing, hair styling and make-up application to the deceased.
- Monitor coffin stock levels and assist with deliveries
- Maintain cleanliness, organisation and standards in coffin storage areas as well as preparing and dressing coffins.
- Carry out engraving.
- Support religious attendance of family requests.
- Complete department and company training on a regular basis.
- Develop excellent working relationships across all sites and areas of the business.
- Ensure working areas are kept clean and well-maintained at all times.
What do we look for?
- Has a willingness to learn and potentially study towards their BIE in Embalming.
- Proactive approach and ability to communicate effectively with a wide range of people.
- Comfortable coming into contact with the deceased.
- Presentable always, acting with professional conduct and showing empathy.
- PC Literacy – strong skills when using a computer and Microsoft Applications (Outlook, Word, PowerPoint, Excel etc.)
- Excellent attention to detail is essential.
- A passion for customer service.
- A Full UK Driving Licence – ideally
What do you get?
- An annual salary of £21,805.17pa.
- Accruing 22 - 25 days holiday + bank holidays.
- Sick pay eligibility after a 12-month qualifying period.
- Life Assurance 2 x salary.
- Company Pension Scheme.
- Opportunity to enrol on several of our apprenticeship schemes.
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.
Learning & Development
Our Learning and Development teamwork with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish!
Apprenticeships
From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.