Position: Business Leader
Location: The Counties Crematorium, Northampton.
Job Type: Full-Time, Permanent
Salary: £45,000 - negotiable (depending on experience)
Run a business. Lead people. Do work that matters.
We’re looking for a commercially driven, people-focused Business Leader to take full ownership of one of our Crematoria sites - The Counties Crematorium in Northampton.
This is a true general management role with autonomy, variety, and purpose. You’ll lead a multi-skilled team, deliver improvement projects, grow commercial performance, and be the visible leader in your local community — all while ensuring families receive exceptional care at life’s most important moments.
What you’ll be doing
- Owning the overall performance of your crematorium — commercially, operationally, and culturally
- Leading, developing, and motivating a cross-functional team, setting clear expectations and coaching for performance
- Driving growth across cremation volumes and memorial sales with full P&L accountability
- Planning and delivering site-level projects and improvements that enhance service, efficiency, and revenue
- Building strong, trusted B2B relationships with local funeral directors
- Acting as the face of your site within the community, leading engagement and local initiatives
- Maintaining exceptional standards across customer experience, compliance, and site presentation
- Ensure compliance with FCA standards for all pre-need funeral and memorial plans
What we’re looking for
- Proven general management experience (hospitality, retail, leisure, care, bereavement, or similar)
- Strong people leadership capability — you know how to build engagement, manage performance, and develop others
- Commercial confidence, including managing budgets, targets, and KPIs
- Experience leading projects, change, or continuous improvement initiatives
- A calm, compassionate communicator who leads with integrity and resilience
Why join us?
- £45k salary, negotiable depending on experience
- Bupa private healthcare
- 25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- Real autonomy — run your site like a business, not a checklist
- A leadership role with purpose, impact, and visibility
- The chance to build a great team and make a meaningful difference in your community
- Support from a strong regional structure, with freedom to lead locally
- Annual Bonus
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK’s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.