Role: IT Service Support Analyst
Location: Maidenhead Office-Based (On-Site)
Work Type: Permanent, Full Time (38.75 hours)
Salary: Up to £27,000 per annum
We're looking for a proactive and organised IT Service Support Analyst to join our team in Maidenhead, playing a vital role in ensuring employees have the systems, equipment, and support they need to succeed every day.
This is a fantastic opportunity for someone with IT support or administration experience who thrives in a fast-paced environment, enjoys working with technology, and takes pride in delivering an excellent service. From onboarding new starters and managing user accounts to device provisioning, asset management, and first-line support, you'll be at the heart of keeping our business running smoothly while continuing to develop your technical skills.
What You'll Be Doing
- Manage the onboarding, offboarding, and access changes for employees across the business.
- Create and maintain user accounts within Microsoft 365, Azure AD/Entra ID, and business systems.
- Provide 1st line IT support, resolving user queries and service desk tickets.
- Procure, configure, and deploy laptops, peripherals, and IT equipment.
- Maintain accurate IT asset, licence, and user account records.
- Support device patching, system administration, and day-to-day IT operations.
- Contribute to IT projects, process improvements, and service excellence initiatives.
What We're Looking For
- Organised and highly detail-oriented, with a methodical approach to work.
- Customer-focused, with strong communication and interpersonal skills.
- Comfortable managing repetitive, high-volume administrative tasks.
- Proactive, reliable, and eager to learn and develop within IT.
- A collaborative team player who thrives in a structured environment.
Why this role?
This is an excellent opportunity to join a supportive IT team, develop your technical skills, and play a key role in delivering the technology and support that keeps the business running smoothly every day.
Why Life Services Group
Life Services Group exists to help every family in Britain navigate the hardest moments of life. We bring together trusted names across funeral services, crematoria and cemeteries, legal services, direct cremation and wills, including Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill, so families can get more of the support they need in one place.
Our ambition is to support one in three families across the UK as they plan for, navigate and deal with death. We want to set a new standard for care, service and simplicity across the sector.
Death is part of life, and being there for families when it matters is what we do. That means making difficult moments feel more supported, more straightforward and more human.
We are building a modern group that supports families at every stage, from planning ahead with wills and funeral plans, to arranging a funeral, cremation or burial, and managing probate afterwards. This is a defining moment for our business. With stronger foundations, clearer strategy and real momentum, we can change end-of-life care for the better. We are modernising how we work, investing in our colleagues and technology, and helping more families than any one brand could alone.
Wherever you work in Life Services Group, in one of our local teams, specialist brands or group functions, you’ll be part of work with meaningful purpose. You will help families through some of life’s hardest and most important moments.
Across all our brands, we want colleagues to grow with us through better training, stronger support, modern tools and clearer opportunities to build skills and confidence. You’ll be part of teams who care deeply about what they do, look out for each other and take pride in doing work that matters.
You will also help shape the future of end-of-life care. That means making support simpler, more connected and more human for families, while each brand keeps the identity, expertise and community connection people already know and trust.
If you want a career with meaningful purpose, room to grow with us and the chance to shape the future, find your Life’s work.
What you can expect from us
We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.
- Time to recharge – Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
- A little extra reward – Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.
- Planning for your future – 4% matched pension to help you build long-term financial security.
- Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
- Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
- Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
- Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
- Making work easier – Free on-site parking available at most of our locations.
Equality, Diversity and Inclusion Statement
Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.
FCA Statement
Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.