Regional Crematorium Manager - Central
Full-Time, Permanent
Central - UK
About Us:
At Dignity, we are committed to providing solace and assistance to families and communities during their most challenging times. From our crematoriums, service chapels, and cemeteries, our presence serves as a source of comfort and compassion. We strive to craft compassionate experiences that offer support and upliftment, leaving a meaningful impact on the lives of those we have the privilege to serve.
Your next role:
As the Regional Manager for Crematoria, you're tasked with spearheading operations across a cluster of end-of-life facilities, encompassing crematoria and cemeteries, within the central region of the UK. Your goal is to steer these establishments towards achieving key performance targets, including market expansion, increased cremation and burial volumes, elevated revenue averages, heightened community engagement, and improved memorial sales. Reporting directly to the CEO of Crematoria, you'll take charge of driving financial profitability and operational efficiency throughout our network of facilities.
Your key responsibilities:
- Develop and support performance goals across various metrics, inspiring teams to improve our market presence, increase cremation and burial rates, enhance revenue averages, and strengthen relationships with funeral directors and communities alike.
- Lead the way in fostering a culture of productivity, optimising operations for peak efficiency, and nurturing a cost-effective structure that supports our profitability goals with unwavering dedication.
- Strive to enhance customer satisfaction, utilising feedback to continuously improve service and reinforce our reputation as a provider of exceptional end-of-life care.
- Ensure strict compliance with all regulations, including industry standards, technical protocols, and market requirements, while maintaining adherence to Dignity's Standard Operating Procedures throughout the region.
- Cultivate a supportive work environment that contributes to the success of your region and positions Dignity as an attractive employer, attracting and retaining talented individuals who share our mission and values.
About you:
- You genuinely enjoy fostering the growth and development of your team members, placing a special emphasis on providing excellent customer service.
- Your leadership style is characterised by traits such as open-mindedness, humility, and curiosity, creating a positive environment. Additionally, you prioritise supporting community members during difficult times.
- You have a solid grasp of commercial drivers and the financial aspects necessary for maintaining a successful business.
- With support and guidance, you are skilled at tailoring your business's services to meet short, medium, and long-term goals, showing a commitment to innovation and ongoing improvement.
- Building relationships and collaborating effectively are strengths of yours, as you constantly seek opportunities to enhance business growth and development through communication.
- Proficiency in influencing, persuading, and negotiating to achieve favourable outcomes while effectively managing stakeholders.
- Effective customer service abilities in handling disputes with care and consideration for customers' needs.
- Your experience includes holding a senior position in either funeral or crematorium services.
Compensation & benefits
- Salary - competitive
- £8,500 car allowance.
- 27 days holiday + bank holidays.
- BUPA Private Healthcare (Family).
- Pension Scheme.
- x4 Life Assurance.
What are the next steps?
If you are interested in learning more about Dignity Plc, please feel free to visit our website at https://www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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