Administration/Memorial Consultant
Monday to Friday, 9am - 5pm
Location: Surrey and Sussex Crematorium
Salary: OTE Salary of up to £30,000 per annum
Join us in ensuring every goodbye is dignified and meaningful.
#DignifiedCareers #WorkingwithDignity
This meaningful opportunity calls for individuals who can seamlessly blend empathy, resilience, care, and professionalism, embodying the renowned standards that define us!
If you have a genuine enthusiasm for delivering excellent customer service, have a caring and empathetic nature, and the ability to build rapport effectively with people, then we would love to hear from you!
This role will suit someone who:
- Committed to building relationships with the clients and the general public and has a passion for customer service.
- Completed full time education to an acceptable standard e.g. GCSE
- Exceptional communication skills and the ability to interact comfortably and confidently with clients face to face, on the telephone and via email.
- Administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
- Good numeracy, literacy and basic computer skills
- At least average reasoning ability
- Commitment to corporate funeral service
- Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
- Reliable, well-presented and aims for high standards in their job role.
- Enjoys being a part of their community.
Here is what a typical day could look like for you:
Client Service Excellence
- Input information into a computer, using the COMPASS system or any successive system that the company may introduce
- Ensure consistent delivery of the highest levels of client service and provision of all aspects of ‘Helping our Clients Every Step of the Way’
- Produce various letters and invoices for clients as required and answer queries when appropriate to assist clients in selecting a memorial
- Provide support to a defined number of branches, assisting them with client queries concerning prospective memorial orders or those currently in progress
- Complete administration for the entire memorial ordering process – providing estimates and reports to prospective clients; requesting permits from cemetery authorities; organising and checking of proofs; placing and checking of orders with memorial suppliers and stonemasons
- Suggest refinements and improvements in client service to Area Manager / Memorial Manager
Operational Efficiency
- Input information into a computer, using the COMPASS system or any successive system that the company may introduce
- Ensure compliance to credit control, with client letters being sent at appropriate intervals and monitoring outstanding accounts against company requirements
- Maintain accurate, indexed records of memorials
- Identify unnecessary costs and recommend controls to Line Manager
- Ensure that company policy and procedures regarding the management and handling of cash is adhered to
- Ensure that the working practices, facility, and it’s equipment are maintained to the highest standards according to Health and Safety
- Fully comply with all Dignity’s Internal Procedures and NAFD Code of Practice
- Attend training sessions as and when requested
- Meet with clients to discuss their memorial requirements always ensuring that the client is well advised, informed of all options, and accurately advised of costs.
- Coordinate and maintain good working relationships with external stakeholders and internal teams regarding memorial requests and queries.
- Accompany the client to visit the completed memorials on-site to ensure we have met every request of the client's needs.
- Witness and carry out interments based on the Client’s request.
- Carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with cemetery/crematorium regulations.
- Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders.
- Whilst the above duties will be a main part of your role, our teams work collaboratively, therefore you will be upskilled in other duties across our Crematorium Teams.
What we provide to you:
- Annual salary of £23,917.92 + Commission Bonus.
- 22-25 Days Holiday + Bank Holidays.
- Pension Scheme.
- Life Assurance X2.
- Free On-Site Parking.
- Access to our internal apprentice & personal development schemes.
We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.